Communication sets the tone of the work environment. An employee’s ability in communication drives the quality of shared information, team effectiveness, and fosters a positive reception to ideas. At UIC using language appropriate to the workplace, communicating to colleagues in a manner that is easy to understand and respectful includes responding to messages and cues and requesting clarity before taking action. Being able to adapt verbal and written communication to the intended audience and encourage dialog arekey to positive communication.
As employees progress in tenure and responsibility, the expectation is the employee will exhibit higher-level skill, knowledge, and ability in communication. Examples of higher-level behaviors indicated for those who may have years of experience in a role, lead a project team, head up a committee, or demonstrate exceptional skill. Employees who consistently exceed the expectations of their role may become a mentor to others.
- Speaks to others in a respectful, easy to understand manner
- Responds to verbal and non-verbal cues from others
- Demonstrates active listening skills
- Listens to seek understanding, rather than to formulate responses
- Communicates clear, concise, and complete messages and respectfully checks for understanding
- Adapts verbal and written communication for target audience and message
- Acknowledges and responds to verbal and written communications in an appropriate and timely manner
- Uses accessible language to convey information
- Seeks diverse perspectives and insights from others
Provides constructive feedback to others to improve quality of work
Demonstrates ability to engage others in dialogue and helps to problem solve
Encourages open discussions about complex matters
- Business Grammar, Style & Usage. Aspatore Books, Abell, Alicia, (2003).
- Harvard Business School. Writing for Business. Boston: Harvard Business School Press, (2007).
- The Gregg Reference Manual. New York: McGraw-Hill/Irwin, William A. Sabin, (2005).
- The AMA Handbook of Business Writing. Chicago: AMACOM, Kevin Wilson, and Jennifer Wauson, (2010).
- Crucial Conversations: Tools for Talking When Stakes are High. McGraw Hill, Kerry Patterson and Joseph Grenny (2011).
- Everyone Communicates, Few Connect: What the Most Effective People Do Differently. Thomas Nelson, Inc., John C Maxwell (2010).
It is important that whether for business or personal use that you follow the basics of email etiquette. This document covers for you the top tips for email etiquette that everyone needs to be aware of and follow. By doing so you will be a joy to communicate with while being perceived as a caring and intelligent human being.
Although instant and text/SMS messaging is beginning to supplant email for some groups’ primary means of Internet communication, effective and appropriate email etiquette is still important. This resource will help you to become an effective writer and reader/manager of email.
Resources for English as a second language online. A large collection of English as a Second Language (ESL) tools & resources for students, teachers, learners, and academics, covering the full spectrum of ESL, EFL, ESOL, and EAP subject areas.