Customer Service

UIC employees ensure each customer’s interaction with UIC is productive and positive. Customers may be students, members of the public, or fellow employees. Customer Service is displayed through the ability to answer questions, or provide access to appropriate resources and assisting in a polite, professional, and timely manner.

As employees progress in tenure and responsibility, the expectation is the employee will exhibit higher-level skill, knowledge, and ability in customer service. Examples of higher-level behaviors indicated for those who may have years of experience in a role, lead a project team, head up a committee, or demonstrate exceptional skill. Employees who consistently exceed the expectations of their role may become a mentor to others.