Collaborative Conflict Resolution
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Collaborative Conflict Resolution is a set of skills used to create opportunities for those in conflict to work toward practical solutions that meet each person’s needs. Using a collaborative conflict resolution approach promotes strong teams and partnerships. Supervisors should have the ability to gather information, listen to ideas proposed by others, and model the behaviors that foster collaborative working relationships among employees.
Supervisors will work through UIC conflict resolution policies and resources, identify a range of acceptable solutions, and work effectively with employees.
Collaborative Conflict Resolution in Practice
Behaviors
- Gathers information to identify and resolve workplace conflict
- Encourages constructive, open discussion between employees to resolve conflict
- Listens to ideas and solutions proposed by others to resolve conflict
- Models behavior in the workplace that fosters collaborative working relationships among staff
- Works with employees to identify a range of acceptable solutions to workplace conflict
- Encourages employees to take advantage of Dispute Resolution Services (DRS) provided by the Office for Access and Equity when appropriate
- Demonstrates knowledge of UIC conflict resolution policies and resources
- Preempts conflict by immediately addressing unacceptable behaviors
- Consistently creates opportunities for employees to discuss concerns
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LinkedIn Learning – conduct a search for topics that support your needs; such as ‘time management’ ‘setting goals’ ‘managing projects’
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ConflictLens: LLM‑Based Conflict Resolution Training in Romantic Relationships, Jiwon Chun, Gefei Zhang & Meng Xia, arXiv.org, (2025)
From Argumentation to Deliberation: Perspectivized Stance Vectors for Fine‑grained (Dis)agreement Analysis, Moritz Plenz, Philipp Heinisch, Janosch Gehring, Philipp Cimiano & Anette Frank, arXiv.org, (2025)
Teamwork Conflict Management Training and Conflict Resolution Practice via Large Language Models, Sakhi Aggrawal & Alejandra J. Magana, Future Internet, (2024)
Navigating Workplace Conflict: Effective Strategies for Conflict Resolution, Fiona Newson, Journal of Organizational Culture, Communications & Conflict, (2024)
Navigating Conflict Resolution to Foster a Positive Organizational Culture, Alireza Atkinson, Journal of Organizational Culture, Communications & Conflict, (2024)
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Mastering Conflict: Resolving Disputes, Building Bridges, and Finding Common Ground, Bryan Pearlman, Independently published, (2024)
Management in Times of War: Leadership Examples from Ukraine’s Government and Private Sector, Kostiantyn Koshelenko, Helion, (2024)
The Culture of Collaboration (expanded & updated edition), Evan Rosen, Red Ape Publishing, (2024)
The Mindful Guide to Conflict Resolution: How to Thoughtfully Handle Difficult Situations, Conversations, and Personalities, Rosalie Puiman, Rockridge Press, (2023)
Understanding Conflict Resolution (6th Edition), Peter Wallensteen, SAGE Publications, (2023)