Collaborative Conflict Resolution
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Collaborative Conflict Resolution is a set of skills used to create opportunities for those in conflict to work toward practical solutions that meet each person’s needs. Using a collaborative conflict resolution approach promotes strong teams and partnerships. Supervisors should have the ability to gather information, listen to ideas proposed by others, and model the behaviors that foster collaborative working relationships among employees.
Supervisors will work through UIC conflict resolution policies and resources, identify a range of acceptable solutions, and work effectively with employees.
Conflict Resolution in Practice
Behaviors
- Gathers information to identify and resolve workplace conflict
- Encourages constructive, open discussion between employees to resolve conflict
- Listens to ideas and solutions proposed by others to resolve conflict
- Models behavior in the workplace that fosters collaborative working relationships among staff
- Works with employees to identify a range of acceptable solutions to workplace conflict
- Encourages employees to take advantage of Dispute Resolution Services (DRS) provided by the Office for Access and Equity when appropriate
- Demonstrates knowledge of UIC conflict resolution policies and resources
- Preempts conflict by immediately addressing unacceptable behaviors
- Consistently creates opportunities for employees to discuss concerns
Resources
Instructor-Led Courses
Leadership Essentials, a two-day training session, is designed to provide new managers and supervisors with information required to function in their role more effectively. The training includes a pre-session assessment tool, facilitated discussions about managing work teams at UIC, detailed information about application of key HR policies and post-session management tools.