Learning Resources from UIC HR

Benefits of Investing in Your Self-Review
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
This 45-minute webinar discusses the value of self-reflection and self-review as part of the annual performance review process in the Employee Performance Program.

Creating Personalized Career Development Plans
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
In this 45-minute webinar, participants will learn how to create individualized career development plans that align personal growth with organizational goals. This session will guide employees through assessing their current skills, identifying gaps, and setting both short-term and long-term career objectives. Attendees will also explore how to map internal opportunities for advancement and development within the organization. The importance of regular check-ins and adjustments to the career plan will be highlighted, ensuring ongoing progress and adaptability in a dynamic work environment.

Top 5 Soft Skills Needed in the Workforce Today
Delivery method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
Soft skills are essential interpersonal skills that can make or break your ability to complete work and take on new opportunities. In this 45-minute webinar, we will discuss the top five soft skills to support your success in the workforce today: adaptability, creativity, collaboration, persuasion, and emotional intelligence.

Using Core Competencies at UIC
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
This 45-minute webinar offers a practical overview of UIC’s Core Competencies framework, designed to support all employees in their professional development and performance planning. Participants will explore each core competency—such as Communication, Collaboration, Customer Service, and more—along with key behaviors that demonstrate them in action. The session will provide tools, real-world examples, and resources to help employees understand how to apply these competencies to their current roles and future growth within the UIC community.

Using Management Competencies at UIC
Delivery Method: Webinar – 30 minutes
Suggested Audience: All UIC Staff and Faculty
In this 30-minute webinar, participants will get a concise, practical overview of the key managerial competencies that support effective leadership at UIC. We will cover four essential areas—Developing Others, Collaborative Conflict Resolution, Allocating Resources, and Managing Budgets—and explore how these competencies show up in everyday decision-making, communication, and team management. Managers will leave with clear strategies they can immediately apply to strengthen team performance, support employee growth, and align their work with UIC’s mission.

Adaptability: Thriving through Change and Uncertainty
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
Change is constant, and often beyond our control. What matters most is how we respond. In this 45-minute webinar, you’ll discover practical strategies to build adaptability, manage uncertainty with confidence, and even grow through change. Learn how to strengthen resilience, remain solution-focused, and position yourself as someone others look to in times of transition.

Finding Balance Amid Change: Mindfulness Strategies for Life and Work
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
Life is full of change, but mindfulness can help you stay grounded. In this 45-minute course, you’ll explore strategies to pause, reflect, and respond constructively to shifting circumstances. Learn how to cultivate gratitude, reinforce self-confidence, and foster a mindset that turns change into an opportunity for growth and well-being.

Beyond Words: Mastering the Art of Effective Listening
Delivery Method: Webinar – 45-minute
Suggested Audience: All UIC Staff and Faculty
Listening is more than just hearing words. It’s understanding the full meaning and showing the other person that you truly get them. Whether it’s answering questions, exchanging information, or addressing concerns, effective listening transforms interactions and strengthens workplace relationships at UIC. In this 45-minute webinar, you’ll uncover your listening strengths and growth areas, learn practical techniques to enhance your skills, and explore simple daily exercises to become a more attentive, impactful listener.

Communicating with Diplomacy and Tact
Suggested Audience: All UIC Staff and Faculty – Great for a team or department learning event
Effective communication is essential in any professional setting, and the ability to express ideas with diplomacy and tact can greatly enhance relationships, collaboration, and conflict resolution. In this 60-minute course, learners will learn how to convey messages with clarity, professionalism, and sensitivity, navigate difficult conversations and conflicts with emotional intelligence. adapt communication styles to different audiences and situations, build rapport and foster positive relationships through respectful dialogue, and manage feedback and criticism constructively.

Listen, Validate, Connect: Mastering the Skills for Stronger Relationships
Delivery Method:  Webinar – 45-minute
Suggested Audience: All UC Staff and Faculty
Great listeners do three critical things: listen, seek to understand, and then validate the emotions of the speaker. That third step is so important, though, and it can’t be overstated, especially because validation is what so many people crave to hear the most. Let’s take a deep dive into communication skills to help you build and sustain better relationships. Learn how to improve your everyday conversations using the four-step validation method. Find out what to do if you unintentionally invalidate others or miss the mark in how you respond, developing your capacities along the way to facilitate difficult emotional conversations. By the end of this 45-minute webinar, you’ll be ready to reestablish your boundaries and listen more closely than ever before.

Listening That Matters: Navigating Difficult Conversations with Confidence
Delivery method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
Difficult conversations are unavoidable, whether giving feedback, addressing performance issues, or tackling sensitive topics in everyday life. How we listen in these moments can determine whether tensions escalate or understanding grows. In this 45-minute webinar, you’ll learn practical listening strategies to stay composed and respond thoughtfully. Walk away with tools to handle challenging conversations with empathy and confidence, turning potential conflict into connection.

Mastering the Art of Presenting: From Nervous to Confident
Delivery Method: Webinar – 45-minute
Suggested Audience: All UIC Staff and Faculty
Do you get nervous speaking in front of an audience? This 45-minute webinar will help you overcome stage fright and deliver presentations with confidence. Learn practical techniques to structure your message, engage your audience, and communicate with impact. Whether you’re presenting in meetings, pitching ideas, or speaking at events, gain the tools to transition from anxious speaker to confident communicator.

Mindful Listening: Enhancing Communication and Collaboration
Delivery Method: Webinar 45-minutes
Suggested Audience: All UIC Staff and Faculty
In a world filled with constant distractions, truly listening to others has become a rare and powerful skill. Join us for 45-minute webinar on Mindful Listening, where you’ll discover how to enhance your communication by fully engaging in conversations with presence, empathy, and intention.

Building Rapport with Customers: Skills for Meaningful Connections 
Delivery Method: Webinar – 45-minutes
Suggested Audience: All UIC Staff and Faculty
Connections are made between people, not organizations. In this 45-minute webinar explores building genuine rapport with customers by showing empathy, listening actively, and being present. You’ll walk away with simple yet powerful techniques to make every customer feel heard, valued, and respected.

Cool, Calm & Connected: Strategies for Handling Difficult Customers
Delivery Method: Webinar – 1 hour
Suggested Audience: All UIC Staff and Faculty
Difficult customer interactions are inevitable, but how you respond can turn a potential conflict into an opportunity for connection. In this 45-minute webinar, you’ll learn practical strategies to stay calm, communicate clearly, and resolve challenging situations effectively. Gain tools to manage emotions, de-escalate tension, and maintain professionalism while fostering positive outcomes for both customers and your team. Walk away ready to approach even the toughest interactions with confidence and poise.

How can I initiate Positive Customer Interactions?
Delivery Method: On-demand WorkSmarts Video
A 3-minute exploration of the first step in the UIC Customer Service Model, “Begin the conversation.”

How do I build confidence and trust with customers?
Delivery Method: On-demand WorkSmarts Video
A 3-minute exploration of the second step in the UIC Customer Service Model, “Seek to understand.”

How do I confirm the customers needs were met?
Delivery Method: On-demand WorkSmarts Video
A 3-minute exploration of the fourth step in the UIC Customer Service Model, “Follow through.”

How do I help customers find positive solutions?
Delivery Method: On-demand WorkSmarts Video
A 3-minute exploration of the third step in the UIC Customer Service Model, “Agree on a solution.”

Staying Grounded: Managing Stress & Burnout in Customer-Facing Roles
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
Customer-facing roles can be gratifying, but also emotionally and mentally demanding. Long hours, high expectations, and the pressure to “always be on” can lead to fatigue, frustration, and burnout. In this 45-minute webinar, we’ll explore practical tools and strategies to manage stress, build resilience, and maintain well-being while providing excellent service.

The Mindset of Excellence: Redefining Customer Service
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
Customer service is more than solving problems; it’s about creating experiences that build trust, loyalty, and long-term value. In this 45-minute webinar, you’ll explore what it means to truly embody a customer service mindset and learn practical strategies to adopt it in any role, not just customer-facing positions. Cultivating this approach not only enhances customer satisfaction but also strengthens team engagement and retention, helping you foster success for both customers and colleagues alike.

We Are Customers to Each Other: Building a Culture of Respect and Collaboration
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
Providing excellent service to external customers is essential, but the same respect and professionalism should be extended to our coworkers. Internal conflicts, drama, or disrespect can disrupt efficiency and hinder team performance. In this 45-minute webinar, you’ll explore practical strategies to foster a culture of mutual respect and collaboration, treat colleagues as valued internal customers, strengthen workplace relationships, and create a more cohesive, high-performing team.

Building Resilience Through Emotional Intelligence
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
Strengthen your ability to adapt, recover, and thrive with emotional intelligence. In this 45-minute webinar, you’ll learn practical strategies to build resilience through self-awareness, emotional regulation, and a growth mindset. Discover tools to stay balanced under pressure, overcome setbacks, and enhance your personal and professional well-being.

Emotional Intelligence for High-Performing Teams
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
Boost your ability to work effectively with others by applying emotional intelligence (EQ) to teamwork and collaboration. In this 45-minute webinar, you’ll learn strategies to build stronger relationships, foster trust, and create a cohesive team environment. Whether you’re a team member or a leader, gain practical tools to enhance interpersonal dynamics, improve communication, and achieve collective success. Discover how EQ can transform collaboration and strengthen connections across your team.

Emotional Intelligence: Navigating and Resolving Conflict
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
Transform conflict into an opportunity for growth and understanding by applying emotional intelligence (EQ). In this 45-minute webinar, you’ll gain practical strategies to navigate and resolve conflicts effectively while preserving positive relationships. Whether at work or in personal settings, you’ll learn to approach disagreements with confidence, clarity, and EQ, turning challenging interactions into collaboration and stronger connections.

Emotional Intelligence: Unlocking Happiness
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
Harness the power of emotional intelligence to boost your happiness and personal well-being. In this 45-minute webinar, you’ll explore the connection between EQ and lasting satisfaction, and gain practical strategies to enhance self-awareness, build emotional resilience, and foster positive, meaningful relationships. Walk away with tools to create a more balanced, joyful life.

Foundations of Emotional Intelligence
Delivery method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
This introductory course on Emotional Intelligence (EI) provides a foundational understanding of the skills necessary to recognize, understand, and manage emotions effectively in yourself and others. Over the course of 45 minutes, learners will explore the core components of EI, including self-awareness, self-regulation, empathy, and social skills. Through engaging content and practical examples, you will learn how to apply emotional intelligence in both personal and professional settings to enhance communication, improve relationships, and foster a positive work environment.

Mastering your Emotions with Emotional Intelligence
Delivery Method: Webinar – 45-minutes
Suggested Audience: All UIC Staff and Faculty
Unlock your potential by mastering the foundational pillars of emotional intelligence: self-awareness and self-management. This 45-minute webinar focuses on understanding your emotions and effectively managing them to achieve personal and professional growth. This webinar provides actionable insights to help you take control of your emotional well-being, improve your relationships, and create a more balanced, intentional life. Join us to develop the skills needed to lead with clarity and confidence.

Mindfulness Meets Emotional Intelligence: Tools for Well-Being
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
Boost your emotional intelligence by bringing mindfulness into your everyday life. In this 45-minute webinar, you’ll learn how combining emotional intelligence with mindfulness can help you manage stress, stay focused, and enhance emotional well-being. Discover practical strategies to strengthen self-awareness, improve decision-making, and cultivate a calmer, more balanced approach to work and life.

The Power of Emotional Intelligence in Everyday Conversations
Delivery Method: Webinar – 45-minutes
Suggested Audience: All UIC Staff and Faculty
Emotional intelligence is key to stronger relationships, personally and professionally. In this 45-minute webinar, you’ll learn what emotional intelligence really is and how to use it to manage your emotions and understand others’ perspectives. Discover techniques to balance empathy with accountability, interpret verbal and nonverbal cues, listen actively, and respond effectively. Walk away with practical strategies to make every conversation more productive, satisfying, and impactful.

Walking in Their Shoes: Building Empathy Through Emotional Intelligence
Delivery Method: Webinar – 45-minutes
Suggested Audience: ALL UIC Staff and Faculty
Empathy is essential for building strong, lasting relationships, yet truly understanding others’ emotions and motivations can be challenging. In this 45-minute webinar, you’ll explore what empathy really is, why it matters, and common obstacles that make it difficult to practice. Learn practical strategies to enhance your empathetic skills, connect more deeply with others, and foster meaningful, positive interactions in both personal and professional settings.

Building a Culture of Accountability
Delivery method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
This 45-minute webinar will explore how accountability at every level—individual, team, and managerial—can lead to greater success and stronger organizational outcomes. Participants will gain insights into the critical role accountability plays in achieving goals, learn strategies to encourage ownership of tasks and responsibilities, and discover how leaders can set the tone by modeling accountability themselves. The session will also address common challenges, such as resistance to accountability, and provide actionable approaches to overcome them. Whether you’re a team member looking to enhance your contributions or a leader aiming to inspire higher performance, this webinar will equip you with practical tools to build a workplace culture that values responsibility and delivers results.

Employee Performance Program Overview
Delivery method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
This 45-minute webinar reviews the cycle from setting goals and expectations to employee development and feedback, to the annual review. You will learn where and how to access the forms and tools that support the program.

Giving Feedback Conversations
Delivery method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
This 45-minute webinar discusses how to prepare for and deliver successful feedback conversations. Feedback conversations discuss behaviors that have been observed, praise good performance, correct poor performance, or gain insight into progress on a work assignment or project.  We will share supporting tools and resources in the Employee Performance Program, available on the UIC Human Resource website.

Having Development Conversations
Delivery method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
This 45-minute webinar discusses development conversations as an important part of the employee/supervisor relationship. Coaching takes place to encourage improved performance, learning, and growth. Learn how to have and document these conversations and take a tour of the tools available on the UIC HR website.

Humanistic Coaching – Supporting the Whole Person
Delivery method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
In this 45-minute webinar, supervisors and managers will explore the principles of Humanistic Coaching, focusing on building trust and supporting authentic development within their teams. The session will cover the human-centered philosophy of coaching, emphasizing empathy, authenticity, and unconditional positive regard to foster a safe, growth-oriented environment. Participants will learn strategies to encourage self-actualization, intrinsic motivation, and a growth mindset, helping employees connect with their aspirations and navigate challenges. This webinar provides actionable tools for leaders to cultivate resilience, adaptability, and continuous improvement, ultimately empowering teams to reach their full potential.

Introduction to Coaching for Performance
Delivery method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
In this 45-minute webinar, discover the foundational concepts of coaching for performance in a concise and impactful session. Learn how coaching philosophies can unlock potential, drive performance, and enhance organizational culture. This session will explore what coaching for performance is, the core principles of Co-Active, Humanistic, and Adaptive Coaching, and the distinctions between coaching, mentoring, and managing. Additionally, participants will gain insights into how coaching can create a positive impact on organizational culture, fostering growth and sustainable success. Join us to gain actionable insights and start leveraging coaching to achieve lasting results.

Setting Goals and Expectations
Delivery method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
This 45-minute webinar shares information and tools for setting goals and expectations as a means for employee success and is the first conversation of the Employee Performance Program.

The Co-Active Coaching Model in Action
Delivery method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
In this 45-minute webinar, supervisors and managers will discover how to apply the Co-Active Coaching Model to enhance performance management within their teams. We will delve into the core elements of the Co-Active framework—balance, fulfillment, and process—and explore how these concepts can help strengthen leadership practices. Participants will learn effective techniques for fostering deeper connections through active listening, tools for promoting awareness and self-responsibility, and the power of asking impactful questions to unlock the potential of their team members. This session offers practical insights for elevating your coaching approach and driving team success.

Writing and Delivering Performance Improvement Plans
Delivery method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
This 60-minute webinar shares guidelines for writing and delivering performance improvement plans. We will review the tools and resources available to support the Employee Performance Program.

Writing and Delivering Performance Reviews
Delivery method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
This 45-minute webinar shares guidelines for writing and delivering performance reviews. We will review the tools and resources available on the UIC HR website to support the Employee Performance Program

Benefits of Investing in Your Self-Review
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
This 45-minute webinar discusses the value of self-reflection and self-review as part of the annual performance review process in the Employee Performance Program.

Cornerstone OnDemand Overview and Navigation
Delivery Method: Recorded Webinar – 60 minutes
Suggested Audience: UIC Employees who will use this system
This webinar provides an overview of the Cornerstone OnDemand system, including its features and functionality, some navigation basics, and its integration with other HR systems. Cornerstone OnDemand replaces the HireTouch applicant tracking system and provides an improved user experience for both UIC employees and job applicants.
CLICK HERE to log in and view
Use your NEtID and password to log in.

Hiring Interviews: Tools and Resources
Delivery Method: Webinar – 1 hour
Suggested Audience: HR Representatives and those responsible for hiring new employees
This 1-hour webinar discusses how to prepare and conduct hiring interviews at UIC and provides a virtual tour of the resources available on the UIC Human Resources website. We will also cover best practices for virtual interviews.
The target audience for this webinar includes human resources personnel and hiring managers.

JDXpert Overview and Navigation
Delivery Method: Recorded Webinar – 60 minutes
Suggested Audience: UIC Employees who will use this system
This webinar provides an overview of the JDXpert system, including its features and functionality, some navigation basics, and some workflows associated with employee groups. JDXpert is the HR system that replaces the paper process for new job position approvals and job description templates.
CLICK HERE to log in and view
Use your NEtID and password to log in.

Productive Performance: Guidance and Compliance with Policy 1202
Delivery Method: On-demand Online
Suggested Audience: HR Representatives and Supervisors
Online self-paced learning covers key activities supervisors take to support and guide employees to understand and meet performance goals. This is required for supervisors who may be going through position elimination procedures through Policy 1202.

Active Listening for Coaching Performance
Delivery Method: Webinar – 60 minutes
Suggested Audience: UIC Administrators, Supervisors, HR Representatives
Discover how to transform one-on-one meetings into powerful coaching sessions that drive process improvements. This 1-hour webinar will equip supervisors and managers with active and co-active coaching techniques to identify task-related challenges through attentive listening. By mastering paraphrasing, asking, clarifying questions, and signaling reflection moments, leaders can foster employee-led solutions that enhance performance and collaboration. Participants will gain practical skills to guide employees in recognizing their own inefficiencies while building trust and encouraging continuous improvement. Join us to learn how intentional coaching conversations can unlock employee potential and strengthen workplace processes.

Adaptability in Leadership: Thriving in a World of Constant Change
Delivery Method: Webinar – 60 minutes
Suggested Audience: UIC Administrators, Supervisors, HR Representatives
In today’s fast-paced and ever-evolving professional landscape, adaptability has become a cornerstone of effective leadership. This 60-minute course is designed to help leaders at all levels embrace change, inspire their teams, and navigate uncertainty with confidence and resilience. Participants will explore the traits of adaptive leaders, learn practical strategies to enhance their flexibility, and discover how to foster a culture of adaptability within their organizations.

Adaptive Coaching: Enhancing Development and Performance
Delivery Method: Webinar – 60 minutes
Suggested Audience: UIC Administrators, Supervisors, HR Representatives
In this 60-minute webinar, we’ll explore the transformative principles of Adaptive Coaching, drawing from the groundbreaking work of Terry R. Bacon, Ph.D. Discover how tailoring coaching strategies to individual needs, motivations, and behavioral styles can unlock potential and drive performance. Learn actionable techniques for building trust, enhancing communication, and fostering accountability in coaching relationships. Whether you’re a manager, HR professional, or executive coach, this session will provide practical insights and tools to navigate coaching challenges and measure your impact effectively. Join us to elevate your coaching practice and empower those you lead.

Coaching through Change Managing Emotions + Overcoming Obstacles
Delivery Method: Webinar – 60 minutes
Suggested Audience: UIC Administrators, Supervisors, HR Representatives
This 1-hour webinar is a practical and empowering session designed specifically for managers and supervisors. Strong leadership requires more than setting expectations—it requires emotional fluency, coaching skills, and the ability to lead through resistance, disengagement, and uncertainty. This webinar explores how to recognize emotional cues, navigate difficult conversations, and motivate sustainable behavior change using real-world coaching techniques. You’ll walk away with actionable strategies to build trust, foster accountability, and create a performance culture rooted in empathy, clarity, and growth.

Cultivating Cooperation and Collaboration in the Workplace
Delivery Method: Webinar – 1 hour
Suggested Audience: UIC Administrators, Supervisors, HR Representatives
Collaboration is crucial when multiple perspectives must merge to find an integrated solution to a problem. Apply collaboration when an organization needs to create something new. Cooperation is best when a single individual or team has the primary ownership and information but needs help supporting and operationalizing. Apply cooperation when an organization needs to improve something that already exists. Cultivating these mindsets on your team in a dispersed workforce is imperative to team success. In this 60-minute webinar, we will discuss how you can empower your team members to increased cooperation and collaboration.

Emotional Intelligence in Leadership
Delivery Method: Webinar – 1 hour
Suggested Audience: UIC Administrators, Supervisors, HR Representatives
Emotional intelligence is widely known to be a key component of effective leadership. This is your ability to be in tune with yourself and your emotions, and having sound situational awareness and an understanding of how your words and actions affect others. Together, these are powerful tools for leading effective teams. In this 60-minute webinar, we will discuss key skills and provide an emotional intelligence self-assessment.

Empowerment and Delegation
Delivery Method: Webinar – 1 hour
Suggested Audience: UIC Administrators, Supervisors, HR Representatives
In delegating effectively, you have to achieve a careful balance between giving enough space for people to use their abilities to best effect, while still monitoring and supporting closely enough to ensure that the job is done correctly and effectively. While empowerment is about giving people the freedom and responsibility to accomplish their goals and objectives, without telling them exactly what to do, when to do it, or how to do it. In this 60-minute webinar, we will share simple steps to support employee empowerment and successful delegation.

Engaging Employees Across Generations
Delivery Method: Webinar – 1 hour
Suggested Audience: UIC Administrators, Supervisors, and Human Resources personnel
With multiple generations in the workforce, each with different needs and skills, this 60-minute webinar introduces the characteristics of each generation in the workforce today and provides tips and techniques to engage your team members of all age groups.

Facilitating Change to Support Performance Growth and Transformation
Delivery Method: Webinar – 60 minutes
Suggested Audience: UIC Administrators, Supervisors, HR Representatives
Change can be uncomfortable—but it’s also where growth happens. In this interactive 60-minute webinar, supervisors and managers will learn how to recognize resistance, support behavior and mindset shifts, and become skilled facilitators of change. Grounded in behavioral science and coaching psychology, this session offers practical tools you can use immediately to help your team navigate change with more confidence, clarity, and resilience.

Fostering a Customer Service Environment
Delivery Method: Webinar – 45 minutes
Suggested Audience: UIC Administrators, Supervisors, Team Leaders, and those aspiring to lead
This 45-minute discussion includes identifying and managing customer expectations, creating and sustaining a customer-focused organization with a key indicator, customer satisfaction. A customer-focused environment keeps both internal and external customers in mind at all times, strives to proactively address customer concerns and needs, and assists business partners to achieve work goals.

How to be a Positive Leader
Delivery Method: Webinar – 60 minutes
Suggested Audience: UIC Administrators, Supervisors, HR Representatives
Some might say that positivity is something you’re born with and that you are either a positive leader or not. However, positivity is a skill that requires work each and every day. This is further complicated by the fact that leaders have to always “be on”.  In this 60-minute webinar, we will discuss positive leadership, share the traits of a positive leader and give you tips for using positive leadership in the workplace.

How to Support Your Employees’ Well-Being
Delivery Method: Webinar – 60 minutes
Suggested Audience: UIC Administrators, Supervisors, HR Representatives
Managers face sometimes-daunting tasks. When your employees are struggling with burnout, stress, work-life imbalance, and other life challenges that may impact their performance and productivity, how can you support them? In this 60-minute webinar, we will take a look at specific tools based on brain science to help you be a source of strength and support for your employees. We will discuss how to recognize, address, and prevent employee burnout; and questions you can ask a struggling employee to create honest discussions.

Humanistic Coaching – Supporting the Whole Person
Delivery Method: Webinar – 45 minutes
Suggested Audience: UIC Administrators, Supervisors, HR Representatives
In this 45-minute webinar, supervisors and managers will explore the principles of Humanistic Coaching, focusing on building trust and supporting authentic development within their teams. The session will cover the human-centered philosophy of coaching, emphasizing empathy, authenticity, and unconditional positive regard to foster a safe, growth-oriented environment. Participants will learn strategies to encourage self-actualization, intrinsic motivation, and a growth mindset, helping employees connect with their aspirations and navigate challenges. This webinar provides actionable tools for leaders to cultivate resilience, adaptability, and continuous improvement, ultimately empowering teams to reach their full potential.

Implementing and Driving Change
Delivery Method: Webinar – 1 hour
Suggested Audience: UIC Administrators, Supervisors, HR Representatives
Successful change is one of the biggest problems facing organizations today. In the fast-changing world, the strategic imperative to change is often clear, but how to go about it and how to support it across teams takes leaders that are focused, accountable, and consistent. In this 1-hour webinar, we will talk about steps you can take to implement change in your department.

Interpersonal Communication for Managers
Delivery Method: Webinar – 60 minutes
Suggested Audience: UIC Administrators, Supervisors, HR Representatives
Interpersonal skills are the ability to communicate and interact with people around you. This includes both communication and attitude. A manager’s ability to connect with team members and maintain empathy are just some of the skills we will discuss in this 60-minute webinar.

Introduction to Coaching for Performance
Delivery Method: Webinar – 60 minutes
Suggested Audience: All UIC Staff and Faculty
In this 45-minute webinar, discover the foundational concepts of coaching for performance in a concise and impactful session. Learn how coaching philosophies can unlock potential, drive performance, and enhance organizational culture. This session will explore what coaching for performance is, the core principles of Co-Active, Humanistic, and Adaptive Coaching, and the distinctions between coaching, mentoring, and managing. Additionally, participants will gain insights into how coaching can create a positive impact on organizational culture, fostering growth and sustainable success. Join us to gain actionable insights and start leveraging coaching to achieve lasting results.

Leadership Essentials Virtual Workshop
Delivery Method: Webinar – 18 hours (held over six morning sessions)
Suggested Audience: UIC Administrators, Supervisors, HR Representatives
This virtual workshop held over six morning webinars is highly recommended for anyone in a supervisory or human resource role at UIC.  Discussion and learning provides participants with the information required to function in their leadership role more effectively.  Topics include the introduction of key UIC human resources policies and procedures at UIC, performance management tools, and supervisor competency development.
Each participant receives a pre-session work style assessment, facilitated discussions about managing work teams at UIC, information about the application of key human resource policies and procedures in an electronic participant guide, and post-session management tools.
Attendance at all days is required to complete the workshop.
Virtual Workshop Fee: $125.00 per participant

Leadership Essentials Classroom Workshop
Delivery Method: Classroom – 16 hours
Suggested Audience: UIC Administrators, Supervisors, and Human Resources personnel
This 4-morning classroom workshop (16 hours) is highly recommended for anyone in a supervisory or human resource role at UIC. Discussion and learning provides participants with the information required to function in their leadership role more effectively. Topics include the introduction of key UIC human resources policy and procedures at UIC, performance management tools, and supervisor competency development. Each participant receives a pre-session work style assessment, facilitated discussions about managing work teams at UIC, information about the application of key human resource policies and procedures in a participant guide, and post-session management tools.
Attendance at all days is required to complete the workshop.
Workshop Fee: $125.00 per participant

Leadership Styles
Delivery Method: By Request Classroom – 90 minutes (Contact mycareeruic@uillinois.edu to schedule)
Suggested Audience: UIC Administrators, Supervisors, Team Leaders, and those aspiring to lead
This 90 minute classroom workshop Identifies different leadership styles and how each can be used to achieve required results, the effect on different situations, and individual work styles. Great for a lunch and learn.

Making a Habit of Development Conversations
Delivery Method: Webinar – 45-minutes
Suggested Audience: UIC Administrators, Supervisors, and Human Resources personnel
Thought leaders in employee performance recommend frequent, short conversations to best support employee development. In this 45 minute webinar learn about tools for supervisors to plan and conduct meaningful and effective employee performance conversations on a regular basis. We will show you where to find resources and conversation guides on the UICHR website.

Managing Team Accountability 
Delivery Method: Webinar – 60-minutes
Suggested Audience: UIC Administrators, Supervisors, Team Leaders, and those aspiring to lead
This 1-hour webinar explores strategies supervisors can use to hold themselves and others accountable to achieve job-related goals and expectations. Participants are introduced to various techniques for working with teams to assign work.

Motivating Employees
Delivery Method: Webinar – 60 minutes
Suggested Audience: UIC Administrators, Supervisors, HR Representatives
This session will teach you practical techniques to become a better listener—whether in personal relationships, professional settings, or everyday interactions. You’ll learn how to stay present, avoid common listening barriers, and respond thoughtfully to others. By embracing mindful listening, you’ll strengthen connections, reduce conflicts, and foster more meaningful conversations.

Moving from Peer to Supervisor
Delivery Method: Webinar – 1 hour
Suggested Audience: UIC Administrators, Supervisors, HR Representatives, and those aspiring to lead
Participants will learn about establishing new boundaries, expectations, and working relationships, including tips and techniques for a successful transition to a supervisory role.

Results Oriented Conversations for Managers
Delivery Method: Webinar – 1 hour
Suggested Audience: UIC Administrators, Supervisors, HR Representatives
Participants will learn how to plan and deliver conversations that have an expectation of action and achievement of workplace objectives.

The Co-Active Coaching Model in Action
Delivery Method: Webinar – 45 minutes
Suggested Audience: UIC Administrators, Supervisors, HR Representatives
In this 45-minute webinar, supervisors and managers will discover how to apply the Co-Active Coaching Model to enhance performance management within their teams. We will delve into the core elements of the Co-Active framework—balance, fulfillment, and process—and explore how these concepts can help strengthen leadership practices. Participants will learn effective techniques for fostering deeper connections through active listening, tools for promoting awareness and self-responsibility, and the power of asking impactful questions to unlock the potential of their team members. This session offers practical insights for elevating your coaching approach and driving team success.

Tips for Managing in a Hybrid Work Environment
Delivery Method: Webinar – 60-minutes
Suggested Audience: UIC Administrators, Supervisors, Team Leaders, and those aspiring to lead
Different people, different styles, different needs. What is the ideal work style? Our findings confirm that there’s no one answer. Different people have different styles and different needs. The organizations that succeed will find ways to accommodate different work styles as the path to helping everyone do their best work no matter whether they are working remotely, in-person, or hybrid. This1-hour webinar will encompass tips and techniques that you can use as you guide your team through hybrid work.

Using Coaching to Strengthen Professional Relationships and Team Performance
Delivery Method: Webinar – 60 minutes
Suggested Audience: UIC Administrators, Supervisors, HR Representatives
In this 1-hour webinar, participants will learn how to use coaching as a practical tool to build trust, collaboration, and accountability within their teams. The session explores key coaching techniques—such as active listening, constructive feedback, and goal setting—that strengthen workplace relationships and improve individual and team performance. Designed for UIC managers, supervisors, and peers, this session provides actionable strategies to integrate coaching into daily interactions and support professional growth across the organization.

Clear Desk, Clear Mind: The Art of Workspace Organization
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
Your desk can reveal a lot about your personality, but it should also support your productivity and comfort. In this 45-minute webinar, we’ll explore strategies for arranging your workspace to maximize organization, efficiency, and focus. Whether your desk is minimalist, highly personalized, or creatively cluttered, you’ll learn practical tips to create an environment that helps you work smarter, manage your time effectively, and stay comfortable throughout the day.

Discovering Your Time Management Style
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
When it comes to time management strategies, one size does not fit all. To create your optimal workday, you must consider many factors, including the nature of your job, the level of interaction you have with others, and your personal preferences. In this 45- minute webinar, we will help you craft a personalized approach to time management. You will be able to discover your time management style and then adapt fundamental time management strategies to suit your unique needs. Additionally, you will learn how to work productively with coworkers whose time management style differs from yours.

From Chaos to Clarity: Building an Effective To-Do List
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
Do you ever feel overwhelmed by the sheer number of tasks you need to complete? Or find your to-do list growing longer without seeing much progress? This 45-minute webinar is here to change that! Learn how to create to-do lists that not only keep you organized but also help you stay focused, motivated, and productive.

From Goals to Accomplishment: Turning Ambition into Action
Delivery Method: Webinar – 60 minutes
Suggested Audience: All UIC Staff and Faculty
Setting goals is only the beginning—turning them into accomplishments requires strategy, focus, and action. In this 60-minute webinar, we will explore how to bridge the gap between setting meaningful goals and successfully achieving them. Learn how to break down big dreams into manageable steps, stay motivated, and track your progress for sustained success. Join us to learn how to make your goals work for you and turn your dreams into real-world successes!

How can I stop feeling overwhelmed and regain control at work?
Delivery Method: On-Demand WorkSmarts Video
Suggested Audience: All UIC Staff and Faculty
A 4-minute exploration about how to focus your time and attention on the efforts that matter most.

Part I : Tame Your Inbox – Managing Outlook Emails Efficiently  
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
Is your inbox overflowing? In this 45-minute webinar, learn practical strategies to take control of your Outlook emails and reduce digital clutter. Discover tips for prioritizing messages, organizing folders, using rules and filters, and responding efficiently without feeling overwhelmed. Walk away with actionable techniques to manage your inbox more effectively, save time, and boost your productivity.

Part II: Tame Your Inbox – Managing Outlook Emails Efficiently  
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
Is your inbox overflowing? In this 45-minute webinar, learn practical strategies to take control of your Outlook emails and reduce digital clutter. Discover tips for prioritizing messages, organizing folders, using rules and filters, and responding efficiently without feeling overwhelmed. Walk away with actionable techniques to manage your inbox more effectively, save time, and boost your productivity.

Part III: Tame Your Inbox – Managing Outlook Emails Efficiently   
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
Is your inbox overflowing? In this 45-minute webinar, learn practical strategies to take control of your Outlook emails and reduce digital clutter. Discover tips for prioritizing messages, organizing folders, using rules and filters, and responding efficiently without feeling overwhelmed. Walk away with actionable techniques to manage your inbox more effectively, save time, and boost your productivity.

Thriving in a Hybrid Workplace: Tips for Work-Life Integration and Productivity   
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
The hybrid workplace is here to stay. Balancing remote and in-office work can be challenging, but with the right strategies, you can stay productive, connected, and energized. In this 45-minute webinar, you’ll gain practical tips and actionable tools to manage your time, maintain work-life integration, and thrive in a hybrid work environment.

Time Management: Strategies to Work Smarter, Not Harder  
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
Feeling overwhelmed by endless tasks and racing against the clock? In this 45-minute webinar, you’ll discover research-backed strategies to take control of your time, prioritize effectively, and boost productivity—without the stress. Learn practical tools to overcome procrastination, streamline your workflow, and carve out time for what truly matters. Perfect for professionals seeking balance and efficiency, this session will help you work smarter, not harder.

Unlock Your Potential: Personal Productivity Simplified
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
Are you ready to accomplish more, reduce stress, and take control of your day? In this 45-minute webinar, you’ll learn how to simplify your approach to productivity, allowing you to unlock your full potential in both your personal and professional life.

Introduction to Counter-Productive Work Behavior (CWB)
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
In this 45-minute webinar, participants will gain a foundational understanding of Counterproductive Workplace Behaviors (CWBs) and their impact on organizations. We will explore the various forms CWBs can take, from absenteeism and workplace aggression to more subtle behaviors like sabotage. Attendees will learn to distinguish CWBs from other negative behaviors and understand the significant financial, cultural, and performance costs these behaviors can have on a company. Additionally, we will delve into the psychology behind CWBs, offering insights into why they occur and how they can be mitigated.

Introduction to Organizational Citizenship Behaviors (OCBs)
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
In this 45-minute webinar, participants will gain a foundational understanding of Organizational Citizenship Behaviors (OCBs) and their importance in the workplace. We will explore what OCBs are, including various types such as altruism, courtesy, and conscientiousness, and how these behaviors contribute to improved organizational performance. Attendees will also learn practical strategies for promoting OCBs within teams, fostering a collaborative and supportive work environment that enhances productivity and morale.

Organizational Citizenship Behavior and Employee Well-being: Striking a Balance
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
In this 45-minute webinar, participants will explore the critical relationship between Organizational Citizenship Behaviors (OCBs) and employee well-being. While OCBs can enhance personal satisfaction and workplace morale, they can also lead to burnout and role overload if not managed effectively. This session will examine how to balance the positive effects of OCBs with work-life integration, helping employees stay engaged without compromising their well-being. Attendees will learn practical tools for managing stress, maintaining productivity, and fostering a healthier workplace culture that supports both high performance and personal well-being.

Organizational Citizenship Behavior and Organizational Culture
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
this 45-minute webinar on how Organizational Citizenship Behaviors (OCBs) can shape a positive and productive workplace culture. In this session, we’ll explore the impact of OCBs—behaviors that go beyond the call of duty to support teamwork, respect, and accountability. Through practical strategies and real-life case studies, you’ll learn how to link OCBs to your company’s core values, embed these behaviors into policies, and foster a culture where every team member feels valued and empowered to contribute. By the end of this hour, you’ll walk away with actionable ideas for integrating OCBs into daily work practices to enhance collaboration, accountability, and morale in your organization.

Psychological Factors Behind Counter Productive Workplace Behaviors
Delivery Method: Webinar – 60 minutes
Suggested Audience: All UIC Staff and Faculty
This 60-minute webinar delves into the psychological factors that drive counterproductive workplace behaviors (CWBs) and provides strategies to mitigate them. Participants will explore how issues like stress, burnout, and low job satisfaction contribute to CWBs, as well as the impact of certain personality traits, such as aggression and narcissism. We’ll discuss the importance of emotional regulation and resilience in reducing these behaviors and cover practical interventions that organizations can adopt to address psychological drivers. By the end of the session, attendees will have a better understanding of CWBs and actionable insights for fostering a more positive workplace culture.

The Role of Respect: Strengthening Teams and Workplace Culture
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
A respectful workplace doesn’t happen by chance. It’s built through intentional actions. This 45-minute webinar explores how employees and leaders alike can demonstrate respect in daily interactions. Learn how to strengthen relationships, reduce conflict, and cultivate a culture where everyone feels valued and supported.

The Trust Factor: Building Stronger Workplace Relationships
Delivery Method: Webinar – 60 minutes
Suggested Audience: All UIC Staff and Faculty
Trust is the cornerstone of workplace success. Without it, communication breaks down, collaboration weakens, and growth stalls. In this dynamic 60-minute webinar, you’ll discover practical strategies to build, strengthen, and sustain trust—whether you’re an employee, manager, or leader. Learn how to foster stronger relationships, drive results, and create a thriving, high-trust workplace culture.

From Bias to Belonging: Addressing Harmful Language in the Workplace
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
Moving beyond bias means addressing the words that shape our interactions. In this 45-minute webinar, you’ll gain practical tools to call out toxic language, engage in constructive dialogue, and strengthen team trust. Build the confidence to create a culture of respect, belonging, and psychological safety at work.

Generations at Work: Harnessing the Strengths of Every Age Group
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
Today’s workplace brings together five generations, each with its own perspectives, strengths, and communication styles. This 45-minute webinar will help you understand what motivates each age group, identify common sources of misunderstanding, and apply practical strategies to foster respect, collaboration, and productivity across generations.

How do I engage others and build trust?
Delivery Method: On-Demand WorkSmarts Video
Suggested Audience: All UIC Staff and Faculty
Four minutes on common sense approaches to establishing trust in others.

How do I help facilitate agreement among group members?
Delivery Method: On-Demand WorkSmarts Video
Suggested Audience: All UIC Staff and Faculty
Four minutes exploring how to foster common purpose and teamwork

Managing Up: Strengthening Your Relationship with Your Manager
Delivery Method: Webinar – 60 minutes
Suggested Audience: All UIC Staff and Faculty
Managing up is about more than pleasing your boss; it’s about creating mutual trust and collaboration. In this 60-minute webinar, you’ll learn how to clarify expectations, adapt to different management styles, and strengthen communication. Build the skills to create a productive, respectful relationship that supports both your growth and your manager’s success.

Understanding Diverse Work Styles
Delivery Method: Webinar – 60 minutes
Suggested Audience: All UIC Staff and Faculty
Great teams embrace diversity in how people work and communicate. In this 60-minute webinar, you’ll dive into the DISC Personality framework to uncover how different work styles influence team dynamics. Gain practical tools to improve collaboration, adapt your communication, and create stronger, more effective workplace relationships.

Caring Too Much? Understanding Compassion Fatigue, Burnout, and Stress
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
In roles where empathy is essential, the emotional toll can be real. Over time, the constant demands of showing care, solving problems, and supporting others can lead to compassion fatigue, chronic stress, and burnout. This 45-minute webinar explores the emotional impact of service-oriented work and offers tools to stay healthy and resilient without becoming detached or depleted.

Compassion in Action: A Path to Personal and Workplace Well-Being
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
To create a culture at work that effectively supports and cares for employee well-being requires developing a competency often overlooked at work: compassion. When managers and employees learn how to show more compassion for one another, improved well-being is the natural byproduct. This 45-minute webinar will explore why and how compassion supports well-being.

Cultivating Joy: The Science and Art of Happiness
Delivery Method: Webinar – 60 minutes
Suggested Audience: All UIC Staff and Faculty
Happiness isn’t just a feeling; it’s a skill you can cultivate. In this 60-minute webinar, we explore the science of happiness, combining psychology, neuroscience, and practical strategies to enhance well-being. Learn how positive habits, gratitude, and intentional practices can improve your outlook, strengthen relationships, and bring greater joy and balance into daily life.

Maximizing Your Potential: Building Habits for Success
Delivery Method: Webinar – 60 minutes
Suggested Audience: All UIC Staff and Faculty
The key to success lies in the habits you practice every day. This 60-minute webinar will guide you through building routines that enhance productivity, well-being, and personal growth. Learn weekly activities and strategies to foster emotional, social, and professional skills—helping you become your most effective self.

Mental Wellness in a Digital World
Delivery Method: Webinar – 60 minutes
Suggested Audience: All UIC Staff and Faculty
Technology keeps us connected, but it can also create stress and overwhelm. In this 60-minute webinar, you’ll discover strategies to navigate digital stress, manage information overload, and maintain focus and resilience. Learn practical tools to protect your well-being and stay mentally healthy in today’s fast-paced, tech-driven environment.

Staying Positive Under Pressure: Overcoming Anxiety at Work
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
Self-care is essential for resilience, productivity, and overall well-being. In this 45-minute webinar, adapted from the podcast How to Be Awesome at Your Job, you’ll learn practical strategies to manage anxiety, maintain a positive mindset, and navigate challenges with confidence. Discover tools to strengthen resilience and sustain energy, focus, and optimism in your daily life.

Strengthening Resilience Through Mindfulness
Delivery Method: Webinar – 60 minutes
Suggested Audience: All UIC Staff and Faculty
Stress and life’s challenges can take a toll on mental health, but mindfulness provides a path to resilience. In this 60-minute webinar, you’ll explore daily mindfulness practices designed to help you relax, manage stress, and cultivate a sense of calm. Learn practical strategies to strengthen your resilience and navigate difficult situations with greater clarity and balance.

The Power of Mindfulness
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
Mindfulness helps us find joy, meaning, and balance in our daily lives, but it’s a skill that takes practice. In this 45-minute webinar, you’ll explore practical habits and techniques to develop mindfulness, enhance awareness, and cultivate calm. Learn actionable strategies to integrate mindfulness into your routine and improve both personal well-being and professional focus.

Thriving Through the Holidays: Coping with Seasonal Stress
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
The holidays can be joyful, but also stressful. This 45-minute webinar provides strategies to handle holiday pressures, maintain well-being, and enjoy meaningful moments with family and friends. Learn practical tools to reduce stress, stay organized, and create a more relaxed, enjoyable holiday season.

Work-Life Integration: Thrive Without Compromise
Delivery Method: Webinar – 45 minutes
Suggested Audience: All UIC Staff and Faculty
Balancing personal and professional responsibilities can feel overwhelming—but it doesn’t have to. In this 45-minute webinar, you’ll learn actionable strategies to manage your time, set boundaries, and maintain productivity while prioritizing your well-being. Gain practical tools to achieve a sustainable work-life balance and redefine success on your own terms.

WorkSmarts
WorkSmarts, from UIC Human Resources, is a series of quick, skill-based solutions for better job performance. Each video in the series addresses a specific performance goal and provides practical steps you can learn in minutes and apply immediately to achieve better outcomes.

You and UIC: Professional Development at UIC
Delivery method: Webinar – 30 minutes
Suggested Audience: All UIC Staff and Faculty
This 30-minute webinar outlines a sound framework for your performance and career success at UIC. Guiding you to tools ready to support your development and help you focus on actions you can take to understand how successful performance is defined and achieved at UIC.

You and UIC: Tuition Waiver Benefit
Delivery Method: Webinar – 30 minutes
Suggested Audience: All UIC Staff and Faculty
In this 30-minute webinar key aspects of the Tuition Waiver benefit are outlined including how to find information about the Tuition Waiver process for Civil Service and Academic Professional employees and children of employees.